Payment & Policies

    • All sessions are confidential except where disclosure is required by law:

      • Suspected child, elder, or vulnerable adult abuse or neglect.

      • Imminent danger of serious harm to self or others.

      • Court order.

    • Client records are maintained in a secure, HIPAA-compliant electronic system.

    • Clients may request copies of their records at any time, in writing.

  • IYou have the right to:

    • Receive services that honor your identity, culture, and lived experience.

    • Be treated with dignity and respect.

    • Request referrals or records.

    • Participate in treatment planning and goal-setting.

    • Decline or end treatment at any time.

  • At NeuroBloom, we believe:

    • Healing is collaboration. We walk beside you, not ahead of you.

    • Boundaries create safety. Policies are containers for growth, not punishments.

    • Justice matters. We work with awareness of systemic oppression and cultural context.

    • Healing ripples outward. Personal healing fuels collective transformation.

  • Cancellation & No-Show Policy

    We honor both your time and our clinicians’ time.

    • Cancellations with less than 24 hours’ notice: $75 fee.

    • No-call, no-show: $100 fee.

    • Therapist cancellations: If your therapist must cancel within 24 hours, you will receive one “free” late cancellation credit that you may use in the future.

    Note: Fees are not billable to insurance.

  • At NeuroBloom, we believe mental health care should be both excellent and accessible. Here’s how payment works:

    • Insurance Accepted:

      • Blue Cross Blue Shield (PPO)

      • Aetna (PPO)

      • Cigna (PPO)

      • UnitedHealthcare (PPO)

    • In Progress:

      • Medicaid paneling (coming soon).

      • Group therapy offerings (in development to increase affordability and community access).

    • Self-Pay / Private Pay:

      • Standard rate: $150 per individual session.

      • Sliding scale: available based on financial need. Please discuss with your therapist if you’d like to explore this option.

    • Payment Responsibility:

      • Clients are responsible for confirming their own insurance coverage.

      • Any copays, coinsurance, or deductible-related fees are due at the time of service.

      • Fees for late cancellations or no-shows cannot be billed to insurance.

    We want to make care sustainable. If finances become a barrier, please communicate with your therapist — we will work with you on options.

    • Individual therapy sessions are 53 minutes.

    • Family, couples, or group sessions may run longer, depending on service type.

    • Sessions begin and end on time. If you arrive late, your session will still end at the originally scheduled time.

    • All sessions are by appointment only.

    • Regular attendance is essential for progress. We encourage clients to commit to consistency for the best therapeutic outcome.

    • Scheduling is managed through our secure client portal.

  • NeuroBloom is not a crisis center. We cannot provide immediate, emergency response outside of scheduled sessions.

    If you are experiencing a mental health emergency, please use the following resources:

    • Call 911 or go to your nearest emergency department.

    • 988 Suicide & Crisis Lifeline: Dial 988 for immediate, free, confidential support.

    • Illinois Warm Line: 866-359-7953 – peer support for individuals with mental health challenges.

    • Trans Lifeline: 877-565-8860 – peer support run by and for trans individuals.

    • National Domestic Violence Hotline: 800-799-7233 – immediate support for those experiencing relationship violence.

    • Crisis Text Line: Text HOME to 741741 to connect with a trained crisis counselor.

    • Substance Use Helpline (SAMHSA): 1-800-662-HELP (4357).

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Acknowledgement

By engaging in services at NeuroBloom Mental Health Collective, you acknowledge that you have read, understood, and agree to these policies.

These policies are here so you know exactly what to expect.

They’re designed to keep your care safe, transparent, and accountable.

By working together within these agreements, we create a therapeutic space rooted in trust and respect.